FAQ

Questions before
you start?

Getting Started

Do I need a credit card to start?

No. Start the trial first, then add billing when you are ready to keep the workspace active.

How long does setup take?

Most tutors can create a workspace, set availability, and invite a student in a few minutes.

Features

Does it work on mobile?

Students can use the portal and lesson room on mobile, while tutors get the best live teaching experience on a larger screen.

How are payments handled?

Tutors connect their own Stripe or Paystack account, so student payments flow through the tutor's provider account.

Billing

Can I cancel anytime?

Yes. Cancelling stops future renewals and your current access window remains available until it ends.

What happens after the trial?

Choose a plan to keep access. If you do not continue, the workspace stops moving forward into paid billing.

Data & Privacy

Is student data private?

Chalkline uses tenant-scoped workspaces, encrypted secrets, and role-based access throughout the app.

Support

How do I get help?

Email hello@mychalkline.com and include your workspace name and the page you were using.