FAQ
Questions before
you start?
Getting Started
Do I need a credit card to start?
No. Start the trial first, then add billing when you are ready to keep the workspace active.
How long does setup take?
Most tutors can create a workspace, set availability, and invite a student in a few minutes.
Features
Does it work on mobile?
Students can use the portal and lesson room on mobile, while tutors get the best live teaching experience on a larger screen.
How are payments handled?
Tutors connect their own Stripe or Paystack account, so student payments flow through the tutor's provider account.
Billing
Can I cancel anytime?
Yes. Cancelling stops future renewals and your current access window remains available until it ends.
What happens after the trial?
Choose a plan to keep access. If you do not continue, the workspace stops moving forward into paid billing.
Data & Privacy
Is student data private?
Chalkline uses tenant-scoped workspaces, encrypted secrets, and role-based access throughout the app.
Support
How do I get help?
Email hello@mychalkline.com and include your workspace name and the page you were using.